Returns & Replacement

 At Grainy Goodness, we strive to provide you with high-quality products. However, if you receive a damaged product, we offer the following resolution options:

1. Replacement – We will send you a new product in place of the damaged one.
2. Refund – If you prefer, we will process a refund for the product.

To initiate a return or replacement request, please email us at support@grainygoodness,com on the day of delivery with the following details:

• Your order details

• A clear image of the damaged item

Reverse Pickup & Processing

Once we acknowledge the product as damaged, we will arrange for a reverse pickup. After receiving and verifying the condition of the returned item at our facility, we will proceed with the refund or replacement as per your preference.

Order Cancellation

To cancel your order, please email us at support@grainygoodness.com with your order details. We will cancel your order promptly and process the refund if applicable.

Note: Cancellations are not accepted once the order has been dispatched from our fulfillment center.

For any further queries regarding returns, replacements, or cancellations, feel free to reach out to us at support@grainygoodness.com.