THIS DOCUMENT IS AN ELECTRONIC RECORD IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000, AND RELATED RULES. IT IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

THIS DOCUMENT IS PUBLISHED IN COMPLIANCE WITH RULE 4(1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES, 2021, REQUIRING THE PUBLICATION OF RULES, REGULATIONS, PRIVACY POLICY, AND TERMS OF USE FOR WEBSITE ACCESS AND USAGE.

Overview

The domain name https://grainygoodness.com/, along with its subdomains, sites, services, and tools (collectively referred to as the “Website”), is owned and operated by Grainy Goodness Private Limited. Throughout this document, the terms “we,” “us,” and “our” refer to Grainy Goodness Private Limited.

By visiting our Website or purchasing any product listed on it, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service” or “Terms”), including any additional policies referenced herein or available via hyperlink. It is important to read these Terms carefully, along with any linked documents such as our Privacy Policy, which is incorporated by reference into these Terms.

These Terms apply to all users of the Website, including but not limited to browsers, customers, merchants, and content contributors. If you do not agree with any part of these Terms or are unable to be legally bound by them, you should refrain from accessing or using the Website.

Any new features or tools added to the Website will also be subject to these Terms. We reserve the right to modify, update, or replace any part of these Terms at any time. Changes will be communicated via email or by posting a notice on the Website. Your continued use of the Website after such updates signifies your acceptance of the revised Terms.

Violation of any of these Terms may result in the immediate termination of your access to the Website and our services.

1. Eligibility

By using our Website, you confirm that you are of legal age in your state or province of residence, or that you have obtained the necessary consent from a legal guardian. We reserve the right to terminate accounts or restrict access if we find that a user does not meet the eligibility criteria.

If you are using the Website on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind such an entity to these Terms.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Your content (excluding payment details) may be transferred unencrypted and may involve transmissions across various networks. Payment information is always encrypted during transfer.

  • You agree not to copy, reproduce, sell, resell, or exploit any part of our services or Website content without our express written permission.

  • The headings in these Terms are included for convenience and will not affect their interpretation.

3. Accuracy, Completeness, and Timeliness of Information

  • We are not responsible for inaccurate, incomplete, or outdated information on our Website. The content provided is for general information purposes and should not be solely relied upon for making decisions.

  • The Website may include historical information, which is not necessarily current and is provided for reference only. We reserve the right to update content at any time but are not obligated to do so.

  • It is your responsibility to monitor changes on the Website.

4. Modifications to the Service and Pricing

  • Product prices are subject to change without prior notice.

  • We reserve the right to modify, discontinue, or suspend services at any time without liability.

  • We are not responsible for any price adjustments, service interruptions, or discontinuations.

5. Products and Services

  • Certain products or services may be exclusively available online and may have limited stock.

  • Product descriptions and pricing are subject to change without notice.

  • We make every effort to display product colors and images accurately, but we cannot guarantee that your screen’s display will be precise.

  • We reserve the right to limit product sales to specific individuals, regions, or jurisdictions.

  • We do not guarantee that any product, service, or information will meet your expectations or that errors will be corrected immediately.

  • Website access and service availability may be interrupted due to maintenance, updates, or network failures. While we strive for seamless operations, occasional outages may occur, and we are not liable for any resulting inconvenience.

6. Subscription Plan & Payment Terms

  • Customers can purchase products on a monthly or fortnightly subscription.

  • Payment details must be provided, and users must ensure they have the legal right to use the selected payment method.

  • Subscriptions auto-renew unless canceled before the next billing cycle.

  • Payments are non-refundable and non-transferable unless stated otherwise.

  • Users can modify product plans by informing the brand at least 3 business days before the next billing cycle.

7. Account & Billing Information

  • Customers can create an account via email to track orders.

  • Account security is the user’s responsibility; Grainy Goodness is not liable for unauthorized access.

  • Orders may be limited or canceled if flagged as bulk/reseller purchases.

  • Users must provide accurate billing and shipping details to ensure smooth transactions.

8. Payments & Refunds

  • Payments can be made via credit/debit cards, online banking, wallets, or COD (Cash on Delivery).

  • COD orders will be verified before dispatch, and refusal of delivery may result in account restrictions.

  • Transactions are only processed in Indian Rupees, and Grainy Goodness is not liable for banking/payment processing issues.

9. User Comments & Feedback

  • Any feedback, comments, or reviews shared on the website can be used by Grainy Goodness for marketing or promotional purposes.

  • Users must ensure they do not post misleading, harmful, or illegal content.

10. Communication & Privacy

  • By signing up, users agree to receive communications via SMS, email, or calls regarding their orders and promotions.

  • Personal data will be handled as per the Privacy Policy.

11. Prohibited Uses

  • Users must not post misleading, offensive, or harmful content.

  • Any misuse of the platform may result in account termination.

12. Intellectual Property & Content Usage

  • All website content, including text, graphics, software, and trademarks, is owned by Grainy Goodness or its licensed providers.

  • Users cannot download, modify, or reproduce website content for commercial use.

  • Any unauthorized use, reverse engineering, or data scraping is strictly prohibited.

  • Violations may result in legal action.

13. Referral & Rewards Program

  • Grainy Goodness may offer referral bonuses and rewards for inviting new users.

  • Terms for rewards will be shared when the program is active.

14. Disclaimer of Warranties & Limitation of Liability

  • The website and its services are provided "as is" and "as available", without warranties of accuracy, reliability, or uninterrupted service.

  • Users assume all risks associated with using the website and purchasing products.

  • Grainy Goodness is not liable for damages, data loss, or financial loss resulting from using the service.

15. Indemnification

  • Users agree to protect Grainy Goodness, its affiliates, and employees from any legal claims, losses, or penalties arising from breach of terms or violation of third-party rights.

16. Termination of Service

  • Users can terminate their account at any time.

  • Grainy Goodness reserves the right to terminate or suspend accounts if users violate the terms.

17. Governing Law & Dispute Resolution

  • The laws of India govern these terms, with disputes resolved via arbitration in Chennai, Tamil Nadu.

18. Grievance Redressal

  • For complaints, users can contact the Grievance Officer via email at support@grainygoodness.com

For further details, please review our Privacy Policy and other relevant policies available on the Website. Your continued use of our Website signifies your agreement to these Terms and Conditions.

If you have any questions, feel free to contact us at support@grainygoodness.com.